Customer Tracking Portal

Stop answering "where's my cargo?" all day

Your customers call you, text you on WhatsApp, email you asking the same thing: where's my shipment? With NuevaFlo's Tracking Portal, you give them direct access to their shipment status through a clean, branded interface. They can search by booking number, BL, their reference, or container number. No accounts to create, no passwords to share.

Screenshot of the customer tracking portal showing real-time shipment status with branded interface

Everything you need so your customers can self-serve

Real-Time Tracking
Each agency gets its own portal at .portal.nuevaflo.com. Your customers just need their reference number to see exactly where their cargo is. No login, no hassle. Learn more
Flexible Lookup
Not all your customers have the same reference handy. That's why the portal accepts multiple ways to search: booking number, BL, customer reference, or container number. Your customer enters what they have and finds their shipment instantly. Learn more
Professional Image
A branded tracking portal positions your agency on par with global logistics operators. Your customers perceive professionalism, transparency, and cutting-edge technology, regardless of the size of your operation. Learn more

Your customers see their shipment status instantly

Each agency gets its own portal at .portal.nuevaflo.com. Your customers just need their reference number to see exactly where their cargo is. No login, no hassle.

Your Own Portal URL
Each agency gets a personalized portal at .portal.nuevaflo.com. Your name, your presence, your brand visible to your customers.
No Login for Customers
Your customers look up their shipment with just a reference number. No accounts to create, no passwords, no friction.
Real-Time Status Updates
Every time you update a milestone in NuevaFlo, your customer sees it reflected immediately on the portal. Zero follow-up calls.
Screenshot of the portal search view where customers enter a reference number to look up shipment status

Your customers find their shipment whichever way is easiest

Not all your customers have the same reference handy. That's why the portal accepts multiple ways to search: booking number, BL, customer reference, or container number. Your customer enters what they have and finds their shipment instantly.

Multiple Reference Types
Search by booking number, BL, customer reference, or container number. Your customer uses whatever they have available.
Instant Results
One search field, immediate results. Your customer enters any reference and sees their shipment status in seconds.
No Accounts or Sign-ups
Your customers don't need to create an account or remember credentials. They just enter their reference and they're in. Zero access barriers.
Screenshot of the portal search interface showing multiple lookup options: booking number, BL number, reference, and container number

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Project the image of a top-tier agency

A branded tracking portal positions your agency on par with global logistics operators. Your customers perceive professionalism, transparency, and cutting-edge technology, regardless of the size of your operation.

Fewer Calls and Messages
When your customers can check the status on their own, they stop calling and texting you for every update. Your team gets hours of productive time back every week.
Client Trust
Transparency builds trust. Your customers see their cargo is moving, and that strengthens the business relationship without you having to do anything extra.
Instant Activation
Your portal is ready in minutes. Just configure your slug and choose which milestones to show. No complicated integrations, no waiting on IT.
Screenshot of a branded portal showing the forwarder logo and company colors in the tracking interface

Let your customers self-serve

Activate your tracking portal and reduce repetitive inquiries from day one. Your team will thank you.